We do not offer returns on our cookies, as they are perishable food items. This means we cannot accept returns for any order once it has been delivered.

However, your satisfaction matters to us. If there is an issue with your order, please contact us as soon as possible so we can evaluate the situation and make it right.

You can always reach us with any questions at shardai@littlecrumbco.co.uk.

Damages and issues
Please inspect your order upon delivery and contact us immediately if your cookies arrive damaged, if the package has been tampered with, or if you receive the wrong item. We will review the issue and offer a suitable solution.

Exceptions / non-returnable items

Due to the nature of our products, we cannot accept returns on:

• Perishable goods (such as food)
• Custom flavours or special-order batches
• Gift cards
• Sale items

If you have any concerns about your specific order, please get in touch at shardai@littlecrumbco.co.uk.

 

Exchanges
Because our products are perishable, exchanges are not available.
If something is wrong with your order, please contact us and we will work with you to resolve the issue.

 

Refunds

Refunds may be offered only in cases where your order arrives damaged, incorrect, or not up to standard, and at our discretion.

We will notify you once we’ve assessed your claim and let you know if a refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at shardai@littlecrumbco.co.uk.